Incidents management

Kabisa’s service desk is stand by to resolve issues and malfunctions. We resolve anything that interferes with the smooth operation of your application, such as defective hard drives that prevent your application from reading and writing data, or application errors that prevent users from logging in.

Detailed agreements about the way we resolve issues are documented in a Service-level Agreement (SLA). This document specifies the timeframe within which incidents will be handled and a target deadline for resolving them. Each month, we’ll offer a report about the number of incidents and their lead time.